We're pretty serious about keeping your info safe. Here's everything you need to know about how we handle your personal data.
Hey there! Thanks for taking the time to read through this. Look, we get it - privacy policies can be a bit of a snooze fest, but we've tried to keep things straightforward and honest.
At Lumareto Fhspire Hotel, we're committed to protecting your personal information. This isn't just legal talk - we genuinely care about keeping your data safe. When you book a stay with us, enjoy our spa services, or even just browse our website, you're trusting us with your information, and that's something we don't take lightly.
This policy explains what info we collect, why we need it, and what we do with it. We've structured it so you can jump to whatever section interests you most. If you've got questions after reading through this, don't hesitate to reach out - we're here to help.
Who we are: Lumareto Fhspire Hotel, located at 1847 Waterfront Boulevard, Whistler, BC V8E 0A3, Canada. We're a luxury lakefront retreat that specializes in wellness experiences and Canadian hospitality.
When you interact with us, we collect different types of information depending on what you're doing:
Like most websites, we automatically collect some technical data when you visit us online:
Sometimes we receive information about you from other sources, like travel agencies, booking platforms, or loyalty program partners we work with. This helps us provide you with seamless service across all touchpoints.
We're not in the business of collecting data just for the sake of it. Everything we gather serves a real purpose in making your experience with us better. Here's how we use your information:
We're not about selling your data to random companies. However, we do share information with trusted partners who help us run our hotel. Here's the full picture:
We work with third-party companies that help us operate, like:
If we're ever involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you if this happens.
We may disclose your information if required by law, court order, or government request. We'll also share info when necessary to protect our rights, property, or safety - or yours.
In situations not covered above, we'll always ask for your permission before sharing your personal information with third parties.
Cookies aren't just delicious snacks - they're also small files that websites store on your device. We use them to make your browsing experience smoother and more personalized.
We also use web beacons, pixel tags, and similar tech in our emails and on our website. These help us know if you've opened an email or visited a particular page.
Most browsers let you control cookies through their settings. You can block all cookies, accept only certain ones, or get notified when a cookie is set. Just keep in mind that blocking essential cookies might break some website features.
Your data belongs to you, and Canadian privacy laws (specifically PIPEDA - the Personal Information Protection and Electronic Documents Act) give you some pretty solid rights. Here's what you can do:
You can ask us for a copy of the personal data we hold about you. We'll provide it in a readable format, usually within 30 days.
If something we have on file is wrong, let us know and we'll fix it. You can update most of your info through your account settings, or just shoot us an email.
You can request that we delete your personal information. We'll honor this unless we're legally required to keep it (like for tax or legal purposes). Past booking records might need to stick around for a bit.
Not interested in our promotional emails? No hard feelings. Click the unsubscribe link in any marketing email, or contact us directly. You'll still get transactional emails (booking confirmations, etc.) since those are necessary.
In certain situations, you can object to how we're using your data. We'll stop unless we have compelling legitimate grounds to continue.
You can request your data in a structured, commonly-used format that you can transfer to another service provider.
If you're not happy with how we've handled your data, you can file a complaint with the Office of the Privacy Commissioner of Canada. We'd appreciate a chance to make things right first, though.
To exercise any of these rights, contact us at: reservations@lumaretofhspire.info or call (604) 287-4591
We take security seriously - like, really seriously. We've implemented industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security is a team effort. Here's what you can do:
That said, no method of transmission over the internet is 100% secure. While we strive to protect your data, we can't guarantee absolute security. If you notice any suspicious activity, contact us immediately.
We're based in Canada, but some of our service providers might be located in other countries. This means your data could be processed or stored outside of Canada.
Our primary operations are in Canada, but we use some services hosted in:
When we transfer data internationally, we ensure appropriate safeguards are in place:
Different countries have different privacy laws. When your data is transferred to another country, it'll be subject to that country's laws. We've done our homework to make sure our partners maintain strong privacy standards wherever they're located.
Our services are designed for adults, and we don't knowingly collect personal information from children under 13 without parental consent.
When families book with us, we collect information about children as part of the reservation (names, ages, dietary restrictions, etc.). This info is provided by parents or guardians and is only used to provide services during your stay.
If you're a parent or guardian and believe we've inadvertently collected information from your child, please contact us. We'll promptly review and delete any such information.
Parents have the right to:
Privacy laws evolve, our business grows, and sometimes we need to update this policy to reflect those changes. When we do, we'll make sure you know about it.